By Titus Mbithi
In a bid to bring after sales services closer to its customers and grow its market share, Huawei on Wednesday 18th May unveiled a new service centre in the CBD.
Set up in partnership with Tricom Technologies, the centre will host device experts for advice on hardware maintenance, repairs of Huawei devices. The centre will also act as a physical platform for relationship building with new and repeat device buyers, and the service team will be in a position to collect feedback and recommendations directly from customers.
According to Tricom Technologies Managing Director Johnson Waweru, “The partnership between Tricom and Huawei will allow for a greater services and care for customers as they are assured that they will not only buy quality devices but if they run into any inconvenience or mishap, they will be well catered for. This will do more to put the customers mind at ease which will in turn allow them to fearlessly use technology.”
Apart from Tricom Technologies, Huawei has two other service centres, at Jeevan Bharati building on Harambee avenue opposite Electricity House in Nairobi and another one on Ambalal House, Nkrumah Road in Mombasa. These centres are managed by Malibu Telecom.
Huawei Devices, Sales Director Dharmaraj Diwakar, said that the company is now ready to directly engage with its customers, such centres will simplify this process and enable the tea to better understand user perceptions and requirements to better improve its devices.
Huawei aims to scale its maintenance infrastructure and set up 2 more service centres in Kisumu and Nakuru to help customers address various issues they face with Huawei devices.
By Titus Mbithi